All your channels in one place
Bring conversations from supported channels into one shared LoopChat inbox, so your team can assign inquiries and manage follow-up in one place.
LoopChat brings messages from connected channels into a shared inbox, helping your customer service team organize replies and assign inquiries.
We help prepare WhatsApp Business API connections, business verification requirements, and permissions for your selected channels. Activation depends on provider requirements and approval. We plan number migrations and permission changes with you to limit disruption.
Before implementation, we agree on the channels to connect, account and permission requirements, and onboarding and training steps. Automation, integrations, and conversation history depend on the selected channels and agreed plan.
Conversation assignment, automated replies, and chatbots for common questions can be configured. Available conversation history is organized for connected channels according to your plan and account settings.
Review performance by channel, monitor response times, and connect the platform with your CRM.
Key benefits
- Bring connected channels into one workspace
- A more connected customer experience
- Faster team collaboration
- Automate recurring replies
- Save time and effort
- Unified reporting and analytics
- Organize conversations and customer inquiry follow-up
Key services
- WhatsApp Business API integration
- Instagram and Facebook Messenger integration
- Connect supported TikTok channels subject to platform requirements
- Shared team inbox
- Automated replies and chatbots
- Support with business verification requirements
Ready to organize customer conversations through LoopChat?
Request this service